Terms and conditions
London Bus transfer will not be held liable for missed flights due to airline decision to cancel your flight or late pickups due to traffic congestion -lost or damaged baggage due to client choice of vehicle size This does not affect your statutory rights as a consumer
More information regarding privacy please click here . If you have any complaint please contact our Manager Mr. John Thomson at
These conditions apply whether a contract is made verbally or in writing. The Hirer contracts the Company upon behalf of the Hirer and as an agent for all passengers traveling on the vehicle. The Hirer warrants that he has the full authority of all passengers to enter into this contract on their behalf and to accept these conditions of Hire. The Hirer shall indemnify the Company against any loss claim, damage, award or settlement which may be made against the Company in excess of the exclusions and limitations of liability contained in the Conditions of Hire as a consequence of any lack of authority upon the part of the Hirer to enter into this contract.
A. Quotations are given on the basis of the most direct route and in the information given by the Hirer. The route used will be at the discretion of the Company unless the Hirer has requested a particular route, which will be specified in the confirmation letter or invoice.
B. All quotations are given subject to the Company having available a vehicle suiting the Hirer's requirements at the time of acceptance of this quotation.
C. Quotations are valid for 28 days from issue unless some other period is specified.
D. Unless otherwise stated admission charges, meals, accommodation and coach parking charges are not included in the quoted price and the hirer agrees to pay such charges.
3. Use of Vehicle
Unless confirmed in writing by the Company, the vehicle should not be assumed to remain at any point between the outward and return journey nor to remain available to the Hirer's incidental use when parked at such points.
4. Route and Time Variation
A. Should the vehicle be detained by the Hirer or taken on a longer journey than that contracted for, the Company reserves the right to make an additional charge.
B. The vehicle will depart at times agreed with the Hirer and the Company will not be liable for any loss or injury sustained by any passengers who fails to join a vehicle of the appointed time.
5. Drivers' Hours and Rest Period Regulations
The hours agreed with the Operator for the operation of any hire must be strictly observed (other than in the case of serious emergency or diversion) so that regulations governing drivers' hours and rest periods can be compiled with. The Operator reserves the right to curtail or otherwise alter any hire which does not comply with the relevant regulations. Neither the Hirer nor any passenger shall delay the departure of a vehicle or otherwise interrupt the journey so putting the driver at risk of breaching the regulations relating to drivers' hours or work and duty. The Hirer will indemnify the company against any extra expenses or charges which the company may incur including, but not limited, to the cost of providing a replacement driver.
6. Seating Capacity
The Hirer must not load any vehicle beyond the number of passengers which it is legally
7. Conveyance of Animals
On a private hire, no animal (other than guide dogs and notified to the Company in advance) may be carried on any vehicle without prior written agreement from the Company.
Written confirmation by the Company is the only basis for the acceptance of a hiring or for a subsequent alteration to its terms.
Any deposit requested must be paid by the time stated and payment in full must be made before the start of the hire unless the company has agreed in writing to a variation in this condition.
10. Cancellation by Hirer
Should the Hirer wish to cancel any arrangement, the following scale of charges shall apply in relation to the total hire charge. Cancellation due to inclement weather conditions will also be charged as follows
DAYS PRIOR TO CANCELLATION CHARGE COACH HIRE
10 days or more None
6-9 days 10% of hire
3-5 days 25% of hire
1-2 days 50% of hire
Day of Hire / Arrival of coach 100% of hire
ADDITIONAL CHARGES : Tolls,extra waiting after the first hour waiting at the airport and extra parking fee after the first hour parking fee, phone usage and other surcharges that cannot be known or calculated prior to service are not included in the estimate or initial charge and will be added on top of any agreed cost..
You can cancel your reservation here Cancellation Please put your name and the reservation (Ref Number) you are given in the subject line or you can call our office on 020 7 7337423 if you are in the UK Or
011 44 207 7337423 if you are in North America and 0044 207 733 7423 if you are in continental Europe.
If you have booked an airport transfer or a pick up outside London we Must have 12 hours notice less than 12 hours notice incur a 100% cancellation fee.
For central London booking 6 hours notice is required, failure to give the stated times for cancellations will result in full payment.
1) A full charge will also be made if the 12 hours Notice is not met , even if when you miss your flight or if your airline decide to cancel the flight due to bad weather or for any other reason or if your flight is directed to another airport on arrival,
Please note:if after 2 HOURS waiting at the Airport you don't show up or you don't CALL us to ask us to keep waiting we will leave the airport and you will be charged the full agreed amount PLUS the extra hour waiting and the extra car parking fee
11. Cancellation by the Company
In the event of any emergency, riot, fire, civil commotion, strike, lock out, stoppage or restraint of labour or on the happening of any event which the Company has no control (including adverse weather and road conditions) or in the event of the Hirer taking any action to vary agreed conditions unilaterally, the Company may, by returning all money paid and without further or other liability, cancel the contract. The Company reserves the right to cancel any booking giving 14 days notice.
12. Vehicle to be provided
A. The Company reserves the right to provide a larger vehicle than that specified at no additional charge unless any extra seats are used.
B. The Company reserved the right to substitute other vehicles (including those of other operators) or ancillary facilities for all or part of the hiring subject to such substitutes being of at least equivalent quality.
C. Equipment in coaches (including radios, audio and video cassette players, microphone and public address systems, beverage facilities and toilet facilities) is provided at the discretion of the Company unless the quotation specifies that any such facilities will be available. Whilst every endeavor will be made to comply with the Hirer's subsequent requests, the Company cannot guarantee to meet any such requests.
13. Breakdown and Delays
The Company gives its advice on journey times in good faith, however, in the vent of a breakdown or traffic congestion, beyond the reasonable control of the Company, journeys may take longer than predicted and in those circumstances the Company will not be liable for any loss or inconvenience suffered by the hirer as a result.
14. Conduct of Passengers
A. The Driver is responsible for the safety of the vehicle. Any passenger whose conduct is in breach of statutory regulations may be removed from the vehicle or prevented from boarding on the driver's authority. The Hirer will be responsible for the conduct of passengers and for any damage caused to the vehicle by passengers during the Hire. The Public Service Vehicle (Conduct of Drivers Inspectors Conductors and Passengers) Regulations 1990 apply. The Company is not responsible or liable for lost property, luggage or personal effects. These are carried on our vehicles at the owners risk.
B. Where appropriate, Hirers should acquaint themselves with the Sporting Events (Control of Alcohol) Act 1995 and Criminal Justice (Scotland) Act in addition to the current condition of entry to race courses as laid down by the Race Course Association .
Any complaints in respect of the Company's services should be made in writing to the Company's Office within 14 days.
No bill, poster or notice to be displayed on any vehicle without the written consent of the Company.
17. Refreshments, Alcoholic Drinks and Smoking
Other than on vehicle fitted expressly for that purpose, food and drink (including alcoholic beverages) may not be consumed on the vehicle. No smoking is permitted on our vehicles.
The quotation given is based on operating costs at the date of the quotation, and when more than 30 days elapse between the date of the quotation and the date of departure, the Company reserves the right to pass on to the Hirer increases in cost of fuel or other increased costs resulting from Government action or other factors beyond the Company's control. However, the first 2% of certain cost increases will not be passed onto the Hirer.
Please Note: We do all in our power to have the coaches at the place and time stated on the day of engagement, but we cannot guarantee or accept liability for non-appearance of Coaches through unforeseen circumstances such as strikes, mechanical breakdown, fires etc.
All parties are requested to note the above conditions as we only contract in accordance with these terms.
Customer Service Manager